How Leadership can Learn to TRUST their Teams
After 48 years of innovating and 33 years of consulting – I believe that the ROOT CAUSE of a lack of innovation at most companies is the lack of TRUST that leaders have in the ability of their teams to innovate successfully.
This lack of trust sets off a chain reaction of bad behaviors…
Because they don’t trust their teams can execute big ideas – leadership sets small goals.
Setting small goals for innovation results in changes without the WOW factor needed to be successful
When senior leaders see that they are failing on what seem like easy ideas – they lose more confidence.
Eventually – a “guru” is brought in to create big ideas – with fancy design ideas & marketing smoke.
Not being connected to the reality of how to actually develop and deliver – the ideas soon fail.
Management – having failed with little ideas & guru ideas – gives up – and resorts to using cost cutting to drive growth.
This strategy works for a short time – but soon sees diminishing returns.
Leadership is replaced and the cycle repeats
And it all started because the Leader didn’t TRUST in the ability of the company teams to innovate.
THE GOOD NEWS IS –
The people can innovate. The people have big ideas. The people can turn those big ideas into reality.
They just need support and structures to help them focus their energy more successfully.
Under the leadership of CEO Maggie Nichols the Eureka! Ranch team is using Eureka! Inventing projects to build leadership TRUST. The Ranch experts – work side by side with employees. They show by doing – teaching, inventing and driving out risk though rapid quantitative research.
With this success – leadership sees a pathway to winning with innovation. Leadership sets project missions that are more challenging – and that deliver higher sales and profits.
To make the process sustainable – the Ranch team provides Innovation Engineering courses and software tools. Soon a new mindset develops where employees, managers and leadership believe – really believe that they can win with innovation.
WHAT IS EUREKA! INVENTING?
Use that button below to learn more about how Eureka! Ranch, CEO, Maggie Nichols and the team at the Ranch help companies win with innovation every single day through Eureka! Inventing projects!
Innovation Mixologists & Bartenders
A wise man taught me recently the difference between a Bartender and a Mixologist.
A Mixologist is a guru who creates cocktails. The mixologist is a celebrated celebrity.
A Bartender is a friend who creates connections. The bartender is a teacher, listener and friend.
Mixologists perform the creation of amazing drinks.
Bartender’s make connections through cocktails and conversation.
Mixologists create brilliant cocktails with impeccable skill. Bartenders create cocktails that match the unique tastes and desires of their customers.
A friend told a story of walking into a grand bar in New York City. He sat down and suddenly a drink appeared – his drink, his way – as he ordered it two years before. That’s a bartender.
In the world of innovation there is a similar segmentation among designers, inventors and consultants.
The mixologists of INNOVATION are the “gurus” who tell you what you should do. They preach and pontificate. Their idea is THE IDEA – all others are not worthy of consideration.
The bartenders of INNOVATION are the “mentors” (sometimes called teachers or coaches) who enable you do to great things. They help you discover within your heart, brain and soul THE RIGHT IDEA for you to pursue at THIS MOMENT in your life.
Mixologists focus 99% of their energy on the elegance of the idea.
Bartenders understand that when it comes to making big ideas happen you need the passion of the people, team and organization just as much as the idea itself.
In simple terms Mixologists are about EGO – Bartenders are about HEART, HEAD & SOUL.
THINK about this in your life. Are you fixated on your idea, your ego and thinking. OR, are you a bartender – embracing the conversation – letting your heart, mind and soul guide you to the right idea for your current situation, team and organization.
Walking the Talk – I Need Your Help with Failing!
The following is my first draft of a commencement speech to a Graduate school that I’m giving in May. I’d love your ideas and advice.
Family and friends this is a very special group of people. To be awarded an advanced degree requires that the candidate formally or informally make an original contribution to the world’s knowledge. These amazing people are explorers and adventurers. They have demonstrated the courage to push the boundaries of human knowledge. Let us recognize their courage.
I’d like to thank the University for giving me the opportunity for a do over. Speaking at the 2008 commencement ceremony I urged graduates to declare independence from baby boomer conformity. I urged them to think for themselves and to not “sell out” their values as many from my 60’s generation have done.
Over the the past few months – I’ve reflected on that speech and concluded that I made a mistake. Today I correct it.
Fellow graduates – instead of simply encouraging you to think for yourself…I challenge you to go forth and fail fearlessly.
Yes – I said – fail fearlessly.
It is only by learning to love failure that you can achieve great things.
It’s as basic as the scientific method that you embraced on your journey to this day.
It’s as fundamental as Dr. Deming’s Theory Of Knowledge – PLAN, DO, STUDY, ACT.
It is how we learn anything. It’s how we learn to ride a bike – we try, we fail, we learn, we try again. It’s how we learn to read, to write and to invent amazing solutions to the challenges the world faces.
2019 graduates, you have been given a special gift as a result of your persistence, grit and importantly the support of your family, friends and the University community.
Now is not the time to become academically “retired in place.”
Now is not the time to become prudent, proper and puckered.
Now IS the time to become an expert at failing fearlessly.
Now IS the time to use your degree – as your license to fail.
Use your success that we acknowledge today as a platform for teaching the naysayers, the insecure, and mental scaredy cats of this world about how failure is the foundation for greatness.
To paraphrase Dr. Deming – how could they know, how could they know, how could they know the value of failing if they’ve never traveled the journey that you my friends have traveled in your journey to this day.
On campus you live in a community committed to learning. As you go forth to the real world – that will not always be the case. To help you I offer you these three simple lessons that I’ve learned:
Fail FAST & Fail CHEAP – use your creative abilities to find ways to do rapid and cost effective experimentation.
THINK BIG – focus your efforts on projects that are bold and that have the potential to make a meaningful difference in the world.
EMBRACE THE CRAZY – They don’t give patents to people who are prudent. If your idea is an obvious leap by those skilled in the art, your patent application is rejected. They only give patents to the crazy ones…Author, Stephen King – a man who knows a bit about fear…feels that within all of us is a healthy craziness…Stephen wrote, “I think that we’re all mentally ill. Those of us outside the asylums only hide it a little better – and maybe not all that much better after all.”
So you know I’m not preaching without practicing. My team, set out to invent a way to accelerate the aging of whiskey. In one crazed week we failed 72 times in 7 days. We made horrible, horrible whiskey. And with each failure we got smarter and smarter.
Then one morning – we connected the dots – experiment 13, experiment 30 and 70. Said theatrically we had transformed the space time continuum for whiskey aging.
Double gold medals, and market success followed. And it all was because of a courage to fail fearlessly. Without failure there will be no learning.
As Ben Franklin wrote, “Up sluggard and waste not life – In the grave will be sleeping enough.” Deep inside all of us is magical curiosity. A curiosity that fuels our courage to fail, learn and fail again.
In closing, in recognition of your courage – and the memory of my family’s graduates of this great university – my grandmother, mother, father, brother, sister, son, nephew and niece, Jill Twist, who graduates tomorrow – I drink a toast – with our Brain Brew whiskey – I drink to the college of our hearts always.
You Change the World When You Change Your Mind
The last song of the Broadway musical Kinky Boots is a lesson to everyone “You change the world when you change your mind.”
A mindset of curiosity discovers new ideas.
A mindset of experimentation sparks fresh ideas.
A mindset of learning sees failure as a critical step in the journey of innovation success.
A mindset of discovery enables serendipity.
A mindset of collaboration ignites successful problem solving.
A mindset of responsibility enables a sense of urgency towards change.
In my mind, it breaks down to a simple choice between positive and negative thinking. When we think positively – we unleash the power of the brain to do amazing things. When we think negatively we become a huddled mass of wimpy whining.
Your Mindset Impacts The Output of Your Brain
I read an academic study when working on my book Jump Start Your Marketing Brain about the impact of mindset on thinking. In one series of experiments researchers took groups of adults and in effect “gave them a mindset” when problem solving.
They gave the groups a series of problems to solve. With each problem they told them they wanted them to think creatively, think outrageously or even think more profitably, etc. And as you might guess, when participants took on a specific mindset they delivered ideas in line with the mindset they had been given.
This is amazing. Even when obviously being manipulated to think a certain way – the mind takes action as it is guided to think.
The secret to changing your life is changing your mind. It doesn’t take money, or contacts, or resources – it just requires taking responsibility for how you are thinking.
THINK. You are the leader of what is right…your boss, your partner, your community are NOT the leader of you or of what’s right for you. When you have the mindset of the “bigger person” – you generate energy around you that supports the change that’s needed in the world.
As Hamilton sings in the play by the same name in the song Non-stop:
Hey, what are you waiting for?
What do you stall for?
What?
The Joy of Failing
This past week I’ve been pushing myself to new levels of failure. I’m not talking polite “excuse me” failures I’m talking about down right UGH that didn’t work.
In some cases they were public failures – messing up the cooking of a meal – making mistakes on some math – not saying the right things at the right time. In other cases they were private mistakes that I came to realize privately.
Years ago these types of failures would have infected my mind. I would have played the “could of, should of” game of mental torture with myself. I would have relived my failures over and over again. I would have spent most of the weekend dealing with my past week rather then living in the current moment.
Today – I make it a point to view failure in the framework of the Deming Plan, Do, Study, Act cycle of learning. I simply Study what I learned and take action. I don’t dwell on it – but rather see the failure as simply a cycle of learning.
When I see failure as learning I enjoy the failure. Often it ignites within me an energy to do another test cycle as fast as I can. Note – when I’m talking a learning cycle I’m talking about situations where I am failing in situations where I have systems in place that allow me to fail FAST and CHEAP. What I’m not talking about is epic, major failures with high cost. In my life I go to great lengths to avoid those kind of situations. I’ve learned that every HIGH COST risk can be broken down into a series of Fast & Cheap experiments that can drive down the overall risk.
I’ve gotten very good at letting go of failures. What I need to work on is doing the same Plan, Do, Study, Act cycle when things to right. When things work I need to stop and THINK harder about why they worked, what was the key to the success.
When I look at failure as a cycle of learning I generate joy from the failure instead of fear. Frankly, it’s the secret to my work over the past 40 years inventing ideas during Eureka! Inventing sessions for clients. I love creating bad ideas – as fast as possible. I know that the faster I create bad ideas the sooner I’m going to discover an amazing transformational WOW Idea.
Click HERE to learn more about the online personal workspace my team created to support systems for cycles of learning.
5 Reasons Organizations Don’t Pursue Big Ideas
Following the financial crises of 2008, organizations pulled back from
“thinking big” and embraced small, incremental ideas. The problem with this is these ideas still require investment of time, energy and money but with very little financial and emotional return. The result is a lot of “talk but no action” on the ideas.
To IGNITE Innovation we have to return to THINKING BIG!
In my new roll as Chief Inventor / Chairman of the Eureka! Ranch my focus is 100% on igniting fresh ideas, bold ideas, crazy ideas that stretch thinking. It’s not my job to be reasonable, prudent or politically correct :). As I’ve gotten into the new roll of being a pure idea catalyst – I’ve been having a ton fo fun. The new systems we have with spark decks, 6 types of stimulus mining, artificial intelligence “instant” concept feedback, etc. – make it easier then ever to THINK BIG.
As I’m having fun cranking ideas – I’ve had opportunities to talk with executives about what holds them back. Here are the five top reasons I’m hearing.
“Our Success Standards are just too LOW.” Our research on $17 Billion worth of innovations shows that successful companies success standards are much higher than unsuccessful companies. We are finding that most companies testing standards for “go” decisions on innovations were fine in the 80’s but today – with the more crowded marketplace – they are are 2 standard deviations too low. Quite simply – what was good enough yesterday is not today. We need to take all of our success standards up significantly if we are to win with innovation.
“We don’t trust our development system so we PLAY IT SAFE” Most organizations only pursue ideas they already know how to execute. If an idea has serious technical, financial, manufacturing, sales or marketing challenges they “chicken out” and play it safe. They do this because they don’t believe their people, teams, company, system, bureaucracy can problem solve the challenges. What’s needed is INNOVATION ON THE INNOVATION SYSTEM. This means investing in education, tools and systems for innovating faster, smarter and more creatively. THINK – is your innovation system faster, more effective and successful than it was a year ago. If not what are you waiting for? I don’t care if you use our approach or another – it’s time to take action.
“The Aim of Our System is to CONTROL not ENABLE” Sadly, most innovation systems are designed to prevent failure as opposed to accelerate success. THINK – does your system enable employees during development to experiment, explore and discover ways to work smarter and create bigger and bolder ideas. OR, is it designed to prevent waste, mistakes and failure at all costs.
“We have no ability to Fail FAST and Fail CHEAP” In Development. When feedback loops during the development process are slow and expensive there will be NO BIG IDEAS. When it takes as one lady told me two months to test a new product formulation then employees will play it safe. Alternatively, when during development employees can prototype and test ideas fast and cheap they run bolder experiments – and in the process discover ways to upgrade your innovation making it bigger, bolder and more successful. It all starts with a mindset – is the aim of development to create bigger and more successful ideas or is the aim of development to simply find a way to get the idea as defined executed.
“There is no Pride of Work”. Today’s corporate structure has replaced pride of work with profit per case. Craftsmanship has been replaced with task completion. Personal passion with KPI bribery. What’s needed is a transformation from Command and Control to the US and Canadian MIlitary’s method of enabling front line troops called Commanders Intent. In this case – Leaders move from being dictatorial managers to inspirational leaders. Leadership sets the mission, explaining what and why (called a Blue Card in our language) then the front line folks turn the mission into reality (called a Yellow Card and PDSA cycles of learning).
Doug Hall’s New Book!
Published January 2025 – We are living in a time of unprecedented change. The consequence is a never-ending stream of problems in our professional and personal lives. Today, we are facing dramatic drops in organizational engagement. Eureka! Ranch research finds that 44% of managers feel employee engagement is worse since Covid.
The study also found that the average manager wastes 3.5 hours a day reacting to flawed company work systems and employee mistakes. Interestingly 78% of this waste is from flawed company work systems. These include poor work instructions, flawed digital systems, ineffective communications and needless bureaucracy. Only 22% of wasted time is from employee mistakes.
In PROACTIVE Problem Solving Doug Hall details principles and processes for how you can create active engagement with those you are working with to solve and dissolve the problems you face. It’s a system that has been validated in both academic research and real world practice as being over 500% more effective than brainstorming. When you and your team are fully engaged a chain reduction of positives occur – from higher profitability, sales, customer loyalty to lower absenteeism, accidents, quality defects and turn over.